VODACOM | Specialist : Application Support

Specialist: Application Support

Posting Country:  South Africa
Date Posted:  01-Apr-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drives us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose

Provide expert knowledge of the Oracle RODOD product in order to facilitate JAD sessions between development and operations on the best solutions for minor and major improvements on the Consumer Siebel application. Offer expert advice on continuous improvements for the application to ensure future proof solutions.

Your responsibilities will include

Perform tasks and coordinate  transitioning of applications into the retail and commercial environment
Ensure efficient and effective service delivery
Coordinate and ensure that effective service levels are maintained
Perform tasks and actions related to continual service improvements
Coordinate system changes through automation and process implementation
Conduct diagnostic investigations of application errors and implement corrective actions
Responsible for tracking key deliverables to meet deadlines and business objectives
Ensure high availability of the retail and commercial applications
Ensure a high  level of security around the retail and commercial applications
Coordinate change control within the relevant retail and commercial application environment
Ensure optimal incident and service management process are followed and executed
Perform risk management procedures, business continuance scenarios, contingency and
disaster recovery plans during downtime and/or major disasters.
Identifies and makes recommendations regarding critical points of failure and ensure that sufficient capacity is always available
Ensures that quality methods and procedures are executed.
Ensures that products, applications, and systems are in compliance with established quality standards and meet customer requirements.
Implement and execute best-in-class processes, understands the interaction and relationship of business operations and operating systems and network processes.
Excellent communication skills, oral and written
Flexibility and problem handling  and solving ability

The ideal candidate for this role will have

3 years degree/diploma
3-year experience with customer-facing applications  / Application management
ITIL Certified
Understanding of technical/IT business solutions
Flexibility and problem handling and solving ability
Target driven
Team player
Stress tolerant
Relating and Networking
Coping with pressure and setbacks
Adapting and responding to change
Persuading and Influencing
Presenting and Communicating Information
Delivering Results and Meeting Customer Expectations
Achieving Personal Work Goals and Objectives
Applying expertise and Technology
Deciding and initiating action
Service orientated

Closing date of Applications: 08 April 2021

The base location for this role is Vodacom Campus, Midrand

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment that respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom, you will have access to our excellent flexible benefits programme that you would expect from any global company.